At 99 Privacy Policy – Your data is completely safe with us

Welcome to at 99 (https://at99.run). This Privacy Policy applies to all users of the at 99 platform. We believe privacy is a fundamental right for every user, and at 99 is sincerely committed to upholding that right.

This Privacy Policy explains what data at 99 collects, why it is collected, and how it is used and kept secure. By using the at 99 website or mobile app, you agree to this Privacy Policy.

This Privacy Policy has been drafted in accordance with international data protection standards. If you have any questions, please contact our Help Centre Contact us.

At 99 only collects information that is necessary to provide our services. We never gather personal data beyond what is required. Below is the complete list of information collected by at 99:

At 99 stores the above information securely and uses it only for specified purposes. Sensitive financial details — such as full bank account information or card numbers — are never stored by at 99.

At 99 collects user data through several methods. In every case, your consent is our top priority.

• Registration Process: When you create an account at at 99, we collect the information you provide directly. An account cannot be created without this information.
• Identity Verification (KYC): Additional documents (such as a copy of your NID) may be collected during identity verification prior to withdrawal.
• Automatic Data Collection: When you use at 99, device and usage data is automatically collected through cookies and tracking technologies.
• Transaction Information: Payment-related information is recorded each time you make a deposit or withdrawal.
• Support Contact: When you contact us via live chat or email, those conversations are saved on record.
• Referral: If you register using someone else's referral link, the referral details will be recorded.

At 99 uses the information it collects solely for the specific purposes outlined below. We never use your data for anything beyond these approved purposes.

• Account Management: To create, verify, and manage your at 99 account.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Identity Verification: To perform KYC verification for fraud prevention and anti-money laundering purposes.
• Service Improvement: To analyse usage and preference data in order to continuously improve the user experience.
• Security Assurance: To detect suspicious activity and maintain platform security.
• Legal Obligations: To comply with regulatory guidelines and legal requirements.
• Customer Support: To resolve your complaints and address any issues you encounter.
• Personalised Offers: To offer you relevant bonuses and promotions tailored to your preferences.

At 99 uses the latest technology to protect your data. Our security infrastructure meets international standards and is updated on a regular basis.

• SSL/TLS Encryption: All connections on at 99 are protected by 256-bit SSL/TLS encryption, meaning every piece of data exchanged between your browser and our servers is fully encrypted.
• Server Security: Our data servers are protected by high-grade firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for an extra layer of account security.
• Data Retention Period: Active account data is retained for up to 5 years after account closure, as required by law.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Staff Training: All at 99 staff receive regular training on data protection and privacy practices.

In the event of a data security breach, at 99 will notify affected users within the legally required timeframe and take all necessary action.

At 99 never sells your personal data. However, in certain limited circumstances, information may be shared with trusted third parties:

• Payment Processor: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to complete transactions.
• Identity Verification Agencies: Data may be shared with authorised verification agencies to complete the KYC process.
• Law Enforcement Agencies: at 99 is legally required to share information in response to a court order or valid government request.
• Technology Partners: Technology companies that support our platform's operations are granted access only to the data strictly necessary for their functions.

At 99 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may prevent certain features of the at 99 platform from functioning properly.

Every registered user on at 99 has the following rights regarding their personal information:

• Right to Access: You may request a copy of the data at 99 holds about you at any time.
• Right to Rectification: If any of your information is inaccurate, you can request that it be corrected.
• Right to Erasure: Unless required by law, you may request that certain data be deleted after your account is closed.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Right to Complain: If you believe our Privacy Policy has been violated, you can file a complaint directly at support@at99.run.

To exercise these rights, please Help Centre Contact us. We will respond to your request within 7 business days.

At 99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store any data from minors.

• An age verification process is in place at the time of registration.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.
• If a parent or guardian believes their child has accidentally created an account on at 99, they can notify us at support@at99.run.
• At 99 uses a range of technical measures to promote responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

At 99 may update this Privacy Policy as needed. Any changes will be published on this page along with the date of revision.

• For significant changes, a notification will be sent to your registered email or mobile number.
• Continued use of at 99 after any changes have been made will be taken as your acceptance of the updated Privacy Policy.
• Previous versions of the Privacy Policy will be retained as archived records.